VRSAM Privacy Policy: Our Commitment to Your Data Security

1. Our Commitment to Your Privacy

Welcome to VRSAM ("we," "us," or "our"). Our mission is to provide you with the most advanced and effective tools to conquer your competitive exams like NEET, JEE, and EAPCET. At the heart of this mission lies an unwavering commitment to protecting your privacy. We believe in being completely open and transparent about how we handle your personal data.

This Privacy Policy is designed to do just that. It explains in clear, simple language what information we collect, why we collect it, and how we use and protect it. Please read this policy carefully. By creating an account and using our Platform, you acknowledge that you have understood and agree to the practices described here.

2. The Information We Collect

To create a learning experience that adapts to you, we need to collect certain information. We have organized this into clear categories so you can see exactly what data we gather.

A. Information You Directly Provide to Us

This is information you knowingly share when you register or interact with us.

Account Registration Data: When you sign up, we collect your name and email address. This is the foundation of your unique account with us.
User Profile Details: You can choose to add more details to your profile, such as your target exam (e.g., JEE Advanced 2026) and your educational background. This helps us tailor content and features specifically for you.
Direct Communications: When you contact our support team, report an issue, or provide feedback, we retain a record of that communication. This helps us resolve your issues and improve our services.

B. Information We Collect Automatically As You Learn

This data is generated as you use the Platform. It is the fuel for our personalized analytics engine.

Academic Performance Data: This is core to your learning journey. It includes:
- The specific questions and tests you attempt.
- Your answers, both correct and incorrect.
- The time you take to answer each question and complete each test.
- Your overall scores and percentile ranks.
- The topics and chapters you spend the most time on.
Usage and Device Data: Like almost all online services, we automatically collect technical information such as your IP address, browser type, operating system, and general location. This helps us ensure security, diagnose technical problems, and understand how users access our Platform.
Cookies and Similar Technologies: We use cookies (small text files) to keep you logged in, remember your preferences, and understand how you use our site. You can manage cookies through your browser settings, but please note that disabling them may impact your experience.

C. Information Specific to Artificial Intelligence (AI) Features

Our AI tools require specific inputs to function. We handle this data with the utmost care.

Your Prompts and Questions: We collect the text or topics you submit to our AI Study Guide or AI Doubt Solver.
AI-Generated Responses: We store the study guides, explanations, and solutions our AI generates for you, so you can access them later.
Feedback Data: Your feedback on AI responses (e.g., a "thumbs up" or "thumbs down") is crucial. We use it to train our models to become more accurate and helpful over time.

3. How and Why We Use Your Information

We are not in the business of harvesting data. We use your information with a single purpose: to provide you with a powerful and personalized educational tool.

To Deliver and Personalize Your Learning: We use your performance data to create detailed analytics that show your strengths and weaknesses. This allows us to recommend specific topics for revision and helps our AI generate study plans that are tailored just for you.
To Operate and Improve the Platform: We analyze usage data to see which features are most popular, identify potential bugs, and make informed decisions about future improvements.
To Maintain a Secure Environment: We monitor technical data to protect our Platform and all our users from fraudulent activity, security threats, and abuse.
To Communicate with You: We will only send you essential administrative emails about your account, security, or major changes to our services. We promise not to spam you.

Let us be perfectly clear: **We do not sell your personal information to third-party marketers.** Your trust is not for sale. We only share data in a few, limited circumstances with partners who help us run our service.

With Trusted Service Providers: We work with reputable third-party companies for essential services like cloud hosting (Google Cloud), data analytics (Google Analytics), and AI model hosting. These partners are legally and contractually bound to protect your data and only have access to the information necessary to perform their specific function.
For Legal Compliance: We may be required to disclose information if compelled by law, such as in response to a court order or other valid legal process. We will always aim to notify you unless legally prohibited from doing so.
Anonymized and Aggregated Data for Research: We may share data that has been fully anonymized and aggregated (meaning it cannot be traced back to you) for academic research or to publish reports on educational trends. For example, a report on the "Most Challenging Concepts in NEET Biology" would use this type of anonymous data.

5. Our Commitment to Data Security

We take the security of your information very seriously. We implement a multi-layered security strategy to protect your data.

Encryption: All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security).
Access Controls: We enforce strict internal access controls. Our team members can only access user data on a need-to-know basis to perform their jobs.
Secure Infrastructure: Our platform is built on secure, world-class cloud infrastructure that provides robust protection against threats.

6. Your Rights and Control Over Your Data

We believe in empowering you. You have full control over your personal information.

Right to Access: You can request a downloadable copy of the personal information we hold about you.
Right to Rectification: You can edit and update your account information directly in your profile settings.
Right to Erasure: You have the right to permanently delete your account and all associated data from our systems.
Right to Opt-Out: You can unsubscribe from any non-essential emails at any time via the link in the email footer.

To exercise any of these rights, please contact our support team through the information provided on our Contact Us page.

7. Changes to This Privacy Policy

As our Platform evolves, we may need to update this policy. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to check back periodically.

8. How to Contact Us

Your questions and feedback are always welcome. If you have any concerns about this Privacy Policy or our data practices, please do not hesitate to reach out.

You can find our most current contact details on our official Contact Us page.